Description

Amazon Last Mile Account Management Team at Amazon Logistics (AMZL) is looking for a Delivery Service Partner (DSP) Account Manager.

The Account Manager plays a key role in successful on-boarding of new DSP partners ensuring operational readiness, relationship management and capacity building in last mile delivery.

The ideal candidate is customer obsessed, organized, works with internal and external stakeholders and enjoys the challenges of working in a fast paced environment. The DSP Account Manager also assists DSP's business owner to be successful during ramping up and preparation for the peak.

The DSP Account Manager offers value added opportunities and is responsible for managing the DSP entire lifecycle of the business. The DSP Account Manager works closely with the DSP owners to understand the issues facing them and suggests possible solutions and ensure success as DSPs.

Key job responsibilities

• Provide best in class support for DSPs as they transition from training to fully operational

• Partner with cross functional stakeholders including DSP team and operations teams to drive a culture of collaboration to ensure quality performance and accountability to the program requirements

• As DSPs scale their business, support with the operational issues and ensure that DSPs are set up for effective and timely ramp-up and peak preparations

• Conduct Business Reviews to discuss business performance and new opportunities, as well as to provide benchmarking data and insights

• Identify waste and inefficiencies in the process and implement improvements at the network level and for DSP owner experience

• Meet DSP owner at Gemba frequently to support the portfolio of assigned DSP owners during onboarding, ramp up and once operation is stabilized

• Ensure value added services offered are implemented by DSPs when elected

• Provide launch and progress reports /dashboard to the team and leaders with goal and status

• Travel (2,3 days/week); the Candidate must be flexible with hours and travel to support the portfolio of assigned DSP owners as needed

More Information (Japanese Only)

・Department: Last Mile(AMZL) (https://www.amazon.co.jp/b?node=5637343051)

・Job:Other (https://www.amazon.co.jp/b?node=5609910051)

・Location:Tokyo Office (https://www.amazon.co.jp/b?node=5589794051)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

We are open to hiring candidates to work out of one of the following locations:

Sendai, 4, JPN | Tokyo, 13, JPN

Basic Qualifications

• Bachelor's degree

• 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience

• 2+ years of experience in managing vendors / 3rd party service providers or similar external companies or key accounts

• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

• Relevant experience in using data analytics to solve problems such as customer, partner or business performance issues

• Business level of Japanese and English

Preferred Qualifications

• 5+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience

• Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights

• Last Mile, Operations, or small parcel packaging experience

• Last Mile, Operations, or small parcel packaging experience

• Verbal, written, and presentation skills, particularly in delivering constructive feedback and working through complex issues

• Ability to handle complex issues/ challenges, decisions, and escalations

• Problem solving and risk analysis skills

• Experience in taking ownership and executing projects

• Excellent project management skill

• Experience in collaborating with stakeholders to transform ideas into action

• Experience in process improvement and data analysis, resulting in effective business judgement and decisions

• Excited about working in a diverse group and contributing to an inclusive culture

Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

https://www.amazon.jobs/en/landing_pages/passivesmoking

就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

https://www.amazon.jobs/jp/landing_pages/passivesmoking

The salary information can be provided individually prior to the 1st interview

賃金に関する条件は、１次面接の前に個別にご案内することができます