Manager, AFSVision Operations Business Analyst

The Manager, AFSVision Operations Business Analyst will serve as a key leader in the Commercial Loan Servicing Transformation program with a focus on the Business Functionality workstream. Specifically, this role will be responsible for leading the team tasked with capturing business requirements across all stakeholder groups and ensuring seamless integration of the of the resulting process design. There are approximately 2100 users across the enterprise and stakeholders that span across Commercial Bank, Credit, Finance, and Lending and Trade Services. In addition, the team will be tasked with test script design, creation and execution, operational readiness activities (including supporting training material development and delivery) as well as post implementation operations stabilization. The leader will identify and resolve process and executions risks and collaborate with senior leaders to ensure the program delivers the business strategic objectives. This leader must be an expert in in the functional capabilities of AFSVision and have in depth knowledge of the functions within Commercial Servicing as well as those business capabilities that comprise an industry leading commercial loan servicing organization including (loan closing, booking, member bank communications/noticing, deal balancing/reconcilement, monetary processing, account servicing functions, collateral management, document and image management, data management, etc.)

Position Responsibilities:

Program Planning/ Execution * Provide expert leadership in the Operations execution of the Commercial Loan Servicing modernization program. * Serve as primary point of contact/lead for Business Requirements efforts related to the program (across multiple business lines and multiple functions). * Work effectively with technology organization to ensure solutions are fit-for-purpose, scalable, transformative, and achievable within budget and timeline. * Manage complex multi-function delivery relationships with executive leadership, establish relationships of trust with management and colleagues, and drive consensus across the organization on difficult topics. * Proactively manage program risks and risk mitigation plans, including the proper escalation of risks in adherence with project and enterprise risk tolerances. Business Process Design and Requirements * Ensure transformative business requirements are developed and future state processes designed to meet business benefits and transformational goals. * Ensure business processes meet future state risk management and control environment * Lead team to capture business requirements across multiple, complex, high-risk processes and ensure seamless integration. * Translate these business requirements to future state procedures and process support documentation. Testing Support and Implementation Support * Lead team that creates, documents, and executes fully comprehensive and traceable test scripts (for multiple business lines and processes) and is leading contributor to overall testing strategy. * Works through defect management and alternative approaches as needed. * Drives the implementation of new processes with end-users including coordinating with training development and delivery, procedure development and adoption. * Lead effort for business post-implementation support and prioritization of activities for remediation and/or future execution. Stakeholder Management * Interact and liaise with senior leaders across the bank in the Commercial Bank, Wealth, Retail/Small Business, Technology, Enterprise Risk Management, Internal Auditing, Payments, Treasury, Finance/Accounting... For full info follow application link.

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