Aston Carter's client is looking for a Collections Specialist to join their team on a 6-month with potential to extend. The Collections Specialist will be assigned a collections portfolio that they will be responsible for collecting on. Portfolio sizes vary however they can expect a portfolio ranging from 700-1000 accounts. A typical day for the Collections Specialist will involve responding to client emails regarding invoices, resolving payment issues, and escalating or resolving the collections process on overdue accounts. The Collections Specialist will work with a program called GetPaid which documents activity, contacts, and makes recommendations regarding appropriate next steps with overdue accounts.

Key Responsibilities:

• Place calls to and receive calls from past due commercial account holders according to established calling guidelines in order to discuss payment arrangements

• Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer

• Counsel customers to assist in finding funds to bring account current

• Generate and respond to written correspondence (letters, emails, web chats, etc.) in a professional, compliant manner

• Respond to all inquiries, redirecting when necessary

• Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer

• Manage to collection objectives using a high degree of professionalism and persuasiveness

• Make recommendation for next steps when the account becomes -un-performing or unresponsive

• Complete skip tracing when contact with customer ceases

• Work effectively with salesperson, branch personnel and other team members in reaching resolution of account

• Work unapplied cash in search of payment

• Work effectively with salesperson, branch personnel, and other team members in reaching resolution of account

• This is a team-based role and may assist in supporting the team in other aspects as well as help drive our Company's Strategies and promote our Mission, Vision, and Values

Additional Skills & Qualifications:

Must Haves:

• Advanced Excel skills

• 2+ years Account Reconciliation experience

• 3-5+ years of collections experience, preferably in a commercial collection environment

Nice to Have:

• SAP Experience

• Get Paid Experience

• Salesforce Experience

• Ability to speak French

Experience Level:

Intermediate Level

À propos d'Aston Carter:

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.

La diversité, l’équité et l’inclusion

Chez Aston Carter, la diversité et l’inclusion constituent le pont vers l’équité et la réussite de notre personnel. La diversité, l’équité et l’inclusion (DE&I) sont ancrées dans notre culture par :

• L’embauche des talents diversifiés ;

• Le maintien d’un environnement inclusif par une autoréflexion permanente ;

• La mise en place d’une culture de soin, d’engagement, et de reconnaissance par des résultats concrets ;

• L’assurance des opportunités de croissance pour nos gens.

Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) pour connaître d’autres options d’accommodement.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.