Desktop Fraud Investigator

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.Corporate operations provide a wide range of services to the organization such as finance, internal audit, communications, security and human resources.

About the Role

The Fraud Investigator (Desktop) is responsible for all aspects of the investigation process to include creation of investigation plans, identification and assignment of relevant enquiries and reporting on findings. The investigator will provide assistance to the claims adjuster in progressing the claim and will leverage knowledge and expertise to ensure that the fraud risk to AIG is minimised. Accountabilities for the role:

• As an Insurance Fraud Investigator you will be responsible for investigating suspicious insurance claims or suspicious insurance related activities covering all lines of business involving claimants, brokers, lawyers, medical providers, etc, to support the Claims organisation.

• Ability to manage all aspects of the claims investigation, to include analysing facts on issues in question, thorough review of interviews and statements of witnesses, employers, claimants and other relevant witnesses.

• Obtaining and preserving physical and documentary evidence to support investigations.

• Coordinating necessary investigative techniques and resources, such as fieldwork through internal or external field resources, cognitive interviews, etc. and ensuring quality is accurate, timely and appropriate on all cases.

• Producing reports based on evidential findings, providing adjusters with the information required to progress the claim as appropriate.

• Handling caseload across relevant jurisdictions while ensuring all tasks are completed properly.

• Testifying and presenting evidence at administrative and criminal court proceedings as required.

• Establishing and maintaining professional working relationships with insured’s, lawyers, corporate employees, vendors, police and relevant fraud bodies.

• Completing targeted claims reviews for all lines of business within AIG as assigned. This includes analysis, documentation of results and suggestions for improvement.

• Accurately identify and record all financial impact for cases worked in the case management system

• Assisting GIS and local management as appropriate in ensuring key deliverables and business objectives are met.

• Awareness of, and adherence to, local laws regarding techniques used for information gathering in countries where operating.

• Provide intelligence feedback to claims and underwriting departments regarding loss trends and opportunities for future fraud mitigation.

Job Requirements:

Experience & Qualifications Required:

• Knowledge of criminal and civil justice systems

• Ability to manage workflow to create and pursue leads that would support a fraud case

• Ability to work to tight timelines when necessary

• Demonstrable investigative-related experience essential, preferably in an insurance claims dept

• Relevant Third Degree level preferred

• PC skills and experience with various database search systems

• Advanced knowledge of ‘Theft and Fraud Offences Act’ and ‘Civil Courts & Liability Act’ and their application in insurance fraud

• Understanding of Data Protection Act and other compliance legislation.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

Functional Area:

CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Europe S.A. (Ireland branch)

At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.

But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) .